District Director of Operations Manager

1 week ago

Memphis, Tennessee, United States Community Choice Financial Family of Brands Full time
Job Title: District Director of Operations

As a key member of our leadership team, the District Director of Operations will oversee the growth and performance of multiple locations, driving success through ongoing coaching and training, analyzing and assessing growth potential, and ensuring each location operates towards set goals and expectations.

Responsibilities:
  • Develop and implement store-specific sales goals based on Company Key Performance Indicators (KPIs) and communicate action plans to store employees to drive performance.
  • Track, analyze, and report individual store and district performance, identifying areas of opportunity to drive growth.
  • Hold full profit and loss responsibility, auditing, and reporting for the district.
  • Establish clear development paths for each Team Member and maintain a strategic succession plan.
  • Partner with Recruiting to build strategies for attracting, recruiting, interviewing, and hiring top talent.
  • Plan and execute strategies to drive marketing efforts and increase Company awareness.
  • Ensure Company cleanliness and safety standards are met by conducting visual store inspections and partnering with various departments or vendors to handle repair claims.
  • Protect Company assets by completing store audits with rigorous review and analysis.
  • Enforce a work environment that upholds compliance with Company procedures, local, state, and federal laws and regulations, and serve as a point of contact for Legal, Compliance, and Human Resources teams regarding investigations and employee relations.
  • Visit each store in the district during business hours to provide ongoing coaching, training, and mentorship to teams.
  • Utilize personal vehicle to conduct Company business throughout the workday, including daily store-to-store travel throughout the district.
  • Work efficiently in a rapidly changing and fast-paced environment, handling multiple challenging tasks with ease to meet individual and team performance standards.
  • Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Qualifications:
  • At least six years of leadership experience and/or at least three years' experience at a District Manager/Multi-Unit level or above.
  • Management of at least eight brick and mortar retail locations with at least eight direct reports.
  • Employee mentoring and development experience.
  • Ability to travel throughout the district on a daily basis.
  • Very strong people management skills with the ability to instill a culture of accountability.
  • Strong multi-tasking, organizational, and time-management skills.
  • Successful financial management experience, including profit and loss reports and budgets.
What We Offer:
  • Flexible Paid Time Off.
  • A comprehensive new hire training program.
  • Access to a robust learning management system.
  • Performance-based career advancement.
  • Multiple coverage choices for medical insurance.
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and pet insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment).

We are an equal-opportunity employer and welcome candidates of all backgrounds to apply.

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