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Service Operations Representative

2 months ago

Corona, California, United States Malakye Full time

Position Overview:

As a vital member of our team, the Customer Service Representative will play a crucial role in ensuring customer satisfaction and loyalty. This position is essential for maintaining the high standards of service that our brand is known for.

Key Responsibilities:

  • Handle daily customer inquiries through various channels including phone, email, and chat.
  • Provide professional responses to customer questions and concerns.
  • Deliver accurate information regarding products and services.
  • Assist with warranty issues, including processing returns and replacements.
  • Collaborate with marketing and communications teams to enhance customer engagement.
  • Adhere to established communication protocols and company policies.
  • Achieve personal and team performance targets in customer service.
  • Maintain detailed records of customer interactions and transactions.
  • Exhibit a positive attitude and strong work ethic in all interactions.
  • Utilize appropriate tools to provide complete and accurate information.
  • Assess customer needs to ensure a satisfactory experience.
  • Proactively identify opportunities for service improvements.

Qualifications:

The ideal candidate will possess:

  • 1-2 years of experience in customer service, preferably in the action sports or apparel sectors.
  • Strong attention to detail and exceptional communication skills.
  • The ability to work collaboratively within a team environment.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Excellent phone handling skills and active listening capabilities.
  • A customer-oriented mindset with adaptability to various customer personalities.
  • Effective time management and multitasking abilities.

Preferred Qualifications:

  • Familiarity with the Bicycle or Moto industries.
  • Experience with e-commerce platforms such as Shopify Plus and ERP systems like NetSuite.

What We Offer:

  • Full-time employment.
  • Employee discounts on products.
  • Comprehensive medical, dental, and vision benefits.
  • Paid vacation and sick leave.
  • 401(k) retirement savings plan.
  • The opportunity to be part of a dynamic and supportive team.

Malakye is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected category.