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Chief Technology Officer

2 months ago

Springfield, Illinois, United States The Joint Commission Full time
Overview


The Chief Information Officer (CIO) serves as the principal technology and information leader, tasked with the strategic planning, development, and management of the IT landscape for The Joint Commission Enterprise.

This role encompasses various responsibilities, including being a business strategist, a catalyst for process improvement, a technology innovator, and an enterprise risk overseer, while collaborating closely with security operations leadership.

Specifically, this position is accountable for securing, promoting, planning, implementing, monitoring, and sustaining the information and technology assets of The Joint Commission Enterprise.

To achieve these objectives, the CIO will maintain effective communication with senior management, technical teams, end-user departments, and external partners, including vendors and consultants.

These responsibilities must be executed in a manner that maximizes the value of information technology in achieving the enterprise's business goals, ensuring a strong return on technology investments.

Key Responsibilities

Vision:
Maintain a comprehensive understanding of the enterprise's business and emerging technologies; articulate a vision for how technology can support the enterprise's objectives; identify and resolve departmental conflicts to foster a unified technology vision aligned with the overall business strategy.

Strategic Planning:

Develop, maintain, and oversee the execution of the enterprise's strategic IT plan to ensure the necessary technical infrastructure is in place to meet future objectives as outlined in corporate strategic and business plans.


Successful execution of this task will include:

Identifying opportunities for the enterprise to enhance its position in the healthcare sector through technology applications; evaluating the effectiveness and cost-efficiency of current systems to meet evolving user needs promptly and economically.
Analyzing the cost/benefit of developing, purchasing, or outsourcing software and hardware solutions.
Assessing how individual departments can leverage technology to enhance operations.
Staying informed about new and emerging technologies that could influence business operations or lead to new products and services.


Industry Leadership:
Represent The Joint Commission in national policy-level IT discussions as needed.

Senior Leadership:
Actively participate in enterprise leadership meetings, presenting technology strategies and roadmaps. Collaborate with the CFO to develop long-term financial forecasts.

Functional Leadership:
Recruit and retain a skilled, service-oriented IT team, ensuring a balanced mix of experienced and entry-level professionals.

Foster an IT culture that emphasizes employee training, development, coaching, and team building, along with a competitive compensation structure to retain top talent in the software development field.

Ensure an integrated technical environment (software, hardware, communication systems, and end-user tools) that enables rapid application delivery, easy information access, and adaptability to changing business needs.

Manage a portfolio of projects to optimize value for the enterprise.
Ensure systems are developed following standard methodologies and sound software development principles.

Oversee relationships with software and hardware vendors, actively participating in contract negotiations and compliance activities.

Manage the technical infrastructure for internet access, ensuring appropriate security measures and capacity planning are in place; develop a framework for understanding the role of the internet in business communication, marketing, and employee productivity.

Ensure the IT Operating Model aligns with industry best practices and controls, including ITSM, ITIL, and CMMI.
Guarantee redundancy and availability of IT systems and platforms. Oversee policies and procedures for disaster recovery, incident response, and business continuity of technology systems.

Collaborate with the CISO to define and implement physical and logical protections for all infrastructure and end-user devices within the technology ecosystem.

Qualifications

Special Skills and Abilities Required:Experience in strategic and tactical information technology planning.
Strong leadership skills to effectively drive business, cultural, and technological change.

Ability to articulate a vision regarding the strategic value of information and technology within the context of the enterprise's business.

Proven capability to manage technology costs effectively while ensuring business benefits; strong business acumen and focus on results.

Excellent interpersonal and communication skills to gather information, convey ideas, provide consultation, and facilitate change.
Extensive knowledge and experience in distributed client-server systems development and support environments.
Experience in process reengineering.

Proven management experience in a large information technology operation, including staffing, operations analysis, project management, budget development, and vendor management.

International IT experience is advantageous.
Strong understanding of IT and general finance principles.
Experience with Enterprise Risk Management processes and frameworks.

Knowledge, Practical Experience, and Education Required:The level of knowledge typically acquired through completion of a Master's degree in a relevant field.

The ideal candidate would possess a combination of bachelor's and master's degrees in business administration and computer science.

A background in healthcare is beneficial. A minimum of ten years of experience in information technology management, encompassing architecture, systems development, and operations.

Ability to drive and prioritize innovative technology initiatives within the organization.

Ability to support and advance business strategies through technological innovations that lead to customer-centric business models.

Capability to drive organizational change within and beyond IT functions.

This job description is intended to provide a general overview of the nature and level of work performed by an employee in this position.

It is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with the role.

Employees in this position may be required to perform other job-related duties as assigned by management. All requirements are subject to modification to reasonably accommodate individuals with disabilities.