Customer Service Ambassador

4 weeks ago


Sunnyvale, California, United States TM Management Group Full time

At TM Management Group, we're committed to fostering a culture of excellence and growth. As a Customer Outreach Representative, you'll play a vital role in delivering exceptional customer experiences that drive business results.

Key Responsibilities:
  • Client Relationship Management: Develop and implement daily strategies to optimize client CRM and drive profitability.
  • Customer Engagement: Engage with consumers, providing friendly and helpful assistance with product inquiries.
  • Sales and Upselling: Learn and apply sales techniques to achieve high closing rates and customer retention.
  • Account Management: Facilitate purchase orders and onboard clients and consumers seamlessly.
  • Business Development: Proactively generate new accounts and ensure timely responses to account inquiries.
What We're Looking For:
  • Excellent Communication Skills: Friendly and approachable demeanor with a focus on building positive relationships.
  • Multi-Tasking and Prioritization: Ability to multitask efficiently and prioritize tasks effectively.
  • Dynamic Environment: Thrives in a dynamic environment and remains composed under pressure.
  • Customer Service Experience: 1-5 years of customer service experience, demonstrating proficiency in negotiation and upselling.

TM Management Group is a culture-forward business management firm that values diversity, inclusivity, and professional growth. We invest heavily in our team members' training and development, and we're looking for talented individuals to join our team. Apply now to become part of a supportive and growth-oriented environment.



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