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Insurance Customer Service Specialist

2 months ago

Benton, Kentucky, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist customers with their insurance needs and provide personalized support
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring seamless communication and service delivery
  • Collaborate with team members to achieve office goals and objectives
  • Stay up-to-date on insurance industry trends and regulations, applying this knowledge to provide expert advice and guidance to customers
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.