Customer Service Ambassador
2 days ago
At Champion Homes, we're committed to providing exceptional customer service to our retailers and homeowners. We're seeking a highly skilled and dedicated Customer Service Representative to join our team in Benton, KY.
Key Responsibilities:
- Foster a positive attitude and image for Champion Homes to retailers and homeowners.
- Be an asset to our retailers and homeowners, finding ways to say "yes" rather than "no".
- Answer incoming phone calls and email inquiries promptly, thoroughly, courteously, and accurately.
- Interface between homeowners, retailers, and Champion Homes to resolve warranty issues.
- Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
- Take ownership of specific individual duties as assigned by supervisors, working independently with minimal supervision.
- Comfortable multitasking and managing multiple priorities.
- Strong work ethic and attention to detail.
- Manage warranty work using proprietary software.
- Assist in maintaining a database of homeowners and open work orders.
- Cross-train to be a parts coordinator.
Requirements:
- Ability to work in a team environment.
- Excellent communication skills.
- Calm and patient demeanor when working with retailers and homeowners.
- Strong attention to detail.
- Computer skills, including experience with Word and Excel.
- Valid driver's license and clean driving record.
- High School diploma or equivalent experience.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Champion Homes.
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