Customer Service Ambassador

2 days ago


Benton, Kentucky, United States Champion Homes Full time
Customer Service Representative

At Champion Homes, we're committed to providing exceptional customer service to our retailers and homeowners. We're seeking a highly skilled and dedicated Customer Service Representative to join our team in Benton, KY.

Key Responsibilities:

  • Foster a positive attitude and image for Champion Homes to retailers and homeowners.
  • Be an asset to our retailers and homeowners, finding ways to say "yes" rather than "no".
  • Answer incoming phone calls and email inquiries promptly, thoroughly, courteously, and accurately.
  • Interface between homeowners, retailers, and Champion Homes to resolve warranty issues.
  • Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
  • Take ownership of specific individual duties as assigned by supervisors, working independently with minimal supervision.
  • Comfortable multitasking and managing multiple priorities.
  • Strong work ethic and attention to detail.
  • Manage warranty work using proprietary software.
  • Assist in maintaining a database of homeowners and open work orders.
  • Cross-train to be a parts coordinator.

Requirements:

  • Ability to work in a team environment.
  • Excellent communication skills.
  • Calm and patient demeanor when working with retailers and homeowners.
  • Strong attention to detail.
  • Computer skills, including experience with Word and Excel.
  • Valid driver's license and clean driving record.
  • High School diploma or equivalent experience.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Champion Homes.



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