Customer Service Representative

4 weeks ago


Benton, Kentucky, United States Champion Home Builders Inc Full time

Customer Service Representative Job Summary

We are seeking a skilled Customer Service Representative to join our team at Champion Home Builders Inc. As a Customer Service Representative, you will be responsible for fostering positive relationships with retailers and homeowners, resolving warranty issues, and providing exceptional customer service.

Key Responsibilities:

  • Foster a positive attitude and image for Champion Home Builders Inc. with retailers and homebuyers.
  • Be an asset to our retailers and homeowners, finding ways to say "yes" rather than "no".
  • Answer incoming phone calls and email inquiries promptly, thoroughly, courteously, and accurately.
  • Interface between homeowners, retailers, and Champion Home Builders Inc. to resolve warranty issues.
  • Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
  • Take ownership of specific individual duties as assigned by supervisors, able to work without close supervision.
  • Be comfortable multitasking, with a strong work ethic and ability to manage warranty work using proprietary software.
  • Assist in maintaining a database of homeowners and open work orders, and cross-train to be a parts coordinator.

Requirements:

  • Ability to work in a team environment.
  • Excellent communication skills.
  • Calm and patient demeanor when working with retailers and homeowners.
  • Strong attention to detail.
  • Computer skills, including experience with Word and Excel.
  • Valid driver's license and clean driving record.
  • High School diploma or equivalent experience.

What We Offer:

  • 401k plan with company match.
  • Paid vacation.
  • Paid holidays.
  • Medical, Rx, dental, vision, and life insurance.

About Us:

Champion Home Builders Inc. is a leader in the manufactured housing industry, offering factory-built solutions for single-family and multi-family homes, commercial and government buildings. We value integrity and respect, taking pride in our craftsmanship and building strong relationships with our customers, suppliers, and employees.



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