Field Service Technician
5 days ago
BYD is seeking a skilled Field Technician to join our Customer Service Department. As a Field Technician, you will be responsible for working at Customer facilities, diagnosing and repairing buses/trucks under warranty, and providing customer support and campaigns required by BYD or the Customer vehicles.
Key Responsibilities:- Perform diagnosis and repairs of warranty-related issues
- Provide customer interface and reports on field maintenance activities
- Respond to customer requests, comments, or complaints as needed
- Assist customers with maintenance-related issues
- Order parts as needed, coordinate repairs, and provide daily service reports/parts requisitions as needed
- Coordinate new vehicle delivery acceptance with customers in the US and Canada
- Provide daily status reporting to the Customer Service Manager/Supervisor
- Follow up with parts clerks for parts availability and ETA
- Knowledge of transit bus maintenance operations and field service support
- Ideal candidates will have a minimum of two years' experience
- ASE Transit Bus Certifications
- Transit bus technician experience, preferably working in a field service environment
- Experienced in bus maintenance and repair
- Experience with computer-based diagnostics in bus maintenance operations
- Experience with bus electric drive systems preferred
- Ability to travel and work in the customer's environment
- Weekends, nights, and long hours will occur
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
- The employee is frequently required to reach with hands and arms
- The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl
- The employee must occasionally lift and/or move up to 50 pounds
None
Travel:Travel is expected for this position
Required Education and Experience:- High school diploma, or general education degree (GED)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
- 8-hour shift from 8 am - 4 pm, Monday - Friday
- Overtime
- High school or equivalent (Required)
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