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Service Advisor
2 months ago
Job Summary:
The Service Advisor is a key member of our service team, responsible for ensuring that our customers receive exceptional service and support. This role involves scheduling service work, selling additional services to customers, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Scheduling Service Work: Schedule service appointments using dealership-approved forms and communicate with customers to determine the nature of the mechanical problems.
- Selling Additional Services: Sell additional services to customers, such as maintenance and repair services, and provide estimates for labor and parts.
- Customer Communication: Communicate with customers to provide updates on the status of their vehicle and to address any concerns they may have.
- Quality Control: Ensure that all work is completed to a high standard and that customers are satisfied with the service they receive.
- Teamwork: Work closely with other members of the service team to ensure that customers receive exceptional service and support.
Requirements:
- Education: High School Diploma or General Educational Diploma (GED)
- Experience: One year dealership experience required
- Skills: Strong interpersonal and communication skills, ability to prioritize and organize work in a multitasked environment, and attention to detail.
Equipment and Software:
- Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK
Physical and Mental Requirements:
- Ability to: Sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
- Work Environment: Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required.
Disclaimer:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
