Service/Parts Advisor

2 weeks ago

Ithaca, New York, United States Maguire Automotive Group Full time
Job Title: Service/Parts Advisor

Join Maguire Automotive Group as a Service/Parts Advisor and play a vital role in ensuring our customers receive exceptional service and support.

Job Summary:

The Service/Parts Advisor is responsible for scheduling service work in the service department and selling additional service to customers. This role requires strong interpersonal and communication skills, as well as the ability to prioritize and organize work in a fast-paced environment.

Key Responsibilities:
  • Maintain a high level of customer satisfaction by ensuring timely and efficient service delivery.
  • Schedule appointments and communicate with customers to determine the nature of the mechanical problems and provide all available information to technicians on repair orders.
  • Refer test-drives to technicians and advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications.
  • Provide estimates for labor and parts, and establish each customer's method of payment.
  • Ensure quality check in problem vehicles and be available to answer any questions at vehicle delivery.
  • Maintain follow-up program on additional items found in need of repair and inspect each completed repair order hard copy carefully.
Requirements:
  • High School Diploma or General Educational Diploma (GED).
  • One year dealership experience preferred.
  • Valid New York State Driver License.
Preferred Skills and Attributes:
  • Strong interpersonal and communication skills.
  • Ability to prioritize and organize work in a multitasked environment.
  • Excellent verbal and written communication skills.
  • Attention to detail.
  • Strong organizational skills including the ability to manage multiple tasks and details simultaneously.
Equipment, Machines and Software Used:
  • Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.
Physical and Mental Requirements:
  • Ability to sit, stand, walk, talk, hear, use hands to point, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
  • Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift.
Physical Exertion:
  • Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
  • Light exertion can involve sitting, walking and/or standing most of the time.
Environmental Conditions:
  • Work is performed in a dealership setting (lot, showroom, service department and offices).
  • Occasional weekend and evening hours are required.
Hazards and Safety Precautions:
  • Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
  • Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

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