Refugee Case Manager Position

3 weeks ago

Traverse City, Michigan, United States Bethany Full time
Job Summary

As a Refugee Case Manager at Bethany, you will provide culturally sensitive social services to clients referred to the program. This role involves maintaining client files, ensuring delivery of services, and collaborating with internal staff to coordinate services for clients enrolled in Bethany programs.

Key Responsibilities

Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States.
Maintain up-to-date information in client files as required by partner organizations and the Department of State.
Ensure delivery of services as described in partner organizations' handbook and contractual agreement.
Complete paperwork within appropriate time frames based on contract guidelines.
Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction.
Collaborate effectively with the appropriate internal staff within Bethany programs to coordinate the services for the clients enrolled in their programs as well.
Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees.
Document these services in accordance with the guidelines and procedures laid out by the Office of Global Michigan (OGM) for refugee case management and other funding sources.
Keep abreast of community resources and refer clients for support, as needed.
Must be willing to complete on call duties that include time outside normal business hours and weekends.
Support volunteers from local community groups by providing information and training, as needed.
Provide transportation to clients, as needed.
Stay abreast of all agency, federal, and state regulatory requirements related to social services.
Complete other duties as assigned.

Requirements

Bachelor's level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college.
Child welfare and/or case management experience is strongly preferred.
Bi-lingual: English/Ukrainian preferred.
Prior work experience with serving refugees, preferred.
Sensitivity in communicating and developing cross-cultural relationships.
Excellent verbal and written communication skills.
Must be a team player and highly collaborative.
Demonstrated clinical, therapeutic, and crisis intervention skills.
Ability to work independently and exercise a high level of confidentiality.
Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary.
Commitment to goals of refugee resettlement, co-sponsorship, and the program mission.
Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident.
Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite.
Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
Pass a criminal history screen, including state and local child protection agency registries.
Subscription to and integration of the agency Statement of Faith and Mission Statement.

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