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Customer Engagement Leader

2 months ago

Norwalk, Connecticut, United States DICK'S SPORTING GOODS INC Full time

Retail Sales Supervisor

Overview: At DICK'S Sporting Goods, we believe in the power of teamwork and the importance of delivering exceptional service to our customers. As a Retail Sales Supervisor, you will play a vital role in ensuring our athletes receive the support they need to excel in their sports.

Key Responsibilities:

  1. Assist the management team in overseeing daily operations within the assigned department and throughout the store.
  2. Maintain efficient customer flow, ensuring minimal wait times and a welcoming atmosphere for all shoppers.
  3. Provide clear direction to team members, facilitating effective communication and on-the-job training.
  4. Implement loss prevention strategies to safeguard the front end and cash handling areas.
  5. Uphold the company's standards for customer service and sales through active engagement with customers.
  6. Promote various company initiatives, including loyalty programs and seasonal offers.
  7. Adhere to loss prevention protocols and audit requirements.
  8. Be adaptable to changing business needs and take on additional responsibilities as required.

Commitment to Inclusion & Diversity: We are dedicated to fostering an inclusive and diverse workforce that mirrors the communities we serve. This commitment enhances our ability to meet the needs of all athletes and drives our innovation and growth.

Qualifications:

  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Strong time management skills and the ability to prioritize tasks in a dynamic environment.
  • Effective communication skills, both verbal and listening.
  • Basic understanding of math and cash management.
  • 1-3 years of experience in retail sales or cash handling.

DICK'S Sporting Goods is an Equal Opportunity Employer committed to inclusion and diversity.