Customer Service Advocate

2 days ago


Salt Lake, Utah, United States Medical Professionals Full time
Key Responsibilities:

As a Customer Service Representative at Medical Professionals, you will be the primary point of contact for our valued members. Your goal will be to deliver exceptional support by accurately documenting call details, accessing member information through proprietary systems, and responding to inquiries in a timely and courteous manner.

  • Identify the purpose of each call and document relevant information
  • Access member data to provide accurate responses
  • Answer incoming calls promptly, ensuring a positive experience
  • Prioritize and manage calls to meet response time requirements
Performance Metrics:

To succeed in this role, you must strive to meet or exceed established performance metrics. This includes providing top-notch service, resolving issues efficiently, and maintaining a high level of professionalism throughout your interactions with members.

Qualifications:

The ideal candidate will possess a High School Diploma or equivalent, as well as 1+ years of customer-facing experience. You should be able to work effectively in a fast-paced environment, think critically, and communicate clearly with both internal and external clients.

We estimate an annual salary range of $45,000 - $65,000, depending on location and experience. In addition to competitive compensation, you can expect a comprehensive benefits package, opportunities for growth and development, and the satisfaction of making a meaningful impact in the lives of others.



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