Hotel Services Representative

3 weeks ago


Fargo, North Dakota, United States Courtyard Fargo Full time

Courtyard Fargo Job Description

We are seeking a motivated and customer-focused Hotel Services Representative to join our team at Courtyard Fargo. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional guest service.

Job Summary:

  • Job Title: Hotel Services Representative
  • Location: Courtyard Fargo
  • Hourly Rate: $12.50 - $15.00
  • Job Type: Full-time

Key Responsibilities:

  • Provide exceptional guest service and ensure a seamless experience for all visitors
  • Process guest registrations, handle payments, and manage cash transactions accurately
  • Answer phone calls, respond to messages, and direct guests to relevant staff members
  • Promote loyalty programs and offer recognition benefits to existing members
  • Anticipate guests' needs and respond promptly and efficiently
  • Assist in resolving guest complaints and issues related to service or accommodations

Requirements:

  • High School Diploma or Equivalent required
  • Knowledge of front desk operations, guest services, and hotel procedures essential
  • Proficient English language skills, with ability to communicate effectively in a multicultural environment
  • Able to work independently and as part of a team
  • Proficient computer skills, including MS Office products and brand operating systems

Benefits:

  • PTO accrual from day one
  • Access to 50% of wages prior to payday
  • Discount program for car rentals, travel, entertainment, and more
  • Hotel discounts worldwide
  • Comprehensive health insurance package
  • Dental and vision insurance
  • Basic life insurance and AD&D
  • Supplemental life insurance options
  • 401(k) plan with immediate matching contributions
  • Double time pay for holidays worked
  • Health savings account
  • Employee assistance program (EAP)
  • Dependent care FSA


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