Hotel Services Representative
3 weeks ago
Courtyard Fargo Job Description
We are seeking a motivated and customer-focused Hotel Services Representative to join our team at Courtyard Fargo. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional guest service.
Job Summary:
- Job Title: Hotel Services Representative
- Location: Courtyard Fargo
- Hourly Rate: $12.50 - $15.00
- Job Type: Full-time
Key Responsibilities:
- Provide exceptional guest service and ensure a seamless experience for all visitors
- Process guest registrations, handle payments, and manage cash transactions accurately
- Answer phone calls, respond to messages, and direct guests to relevant staff members
- Promote loyalty programs and offer recognition benefits to existing members
- Anticipate guests' needs and respond promptly and efficiently
- Assist in resolving guest complaints and issues related to service or accommodations
Requirements:
- High School Diploma or Equivalent required
- Knowledge of front desk operations, guest services, and hotel procedures essential
- Proficient English language skills, with ability to communicate effectively in a multicultural environment
- Able to work independently and as part of a team
- Proficient computer skills, including MS Office products and brand operating systems
Benefits:
- PTO accrual from day one
- Access to 50% of wages prior to payday
- Discount program for car rentals, travel, entertainment, and more
- Hotel discounts worldwide
- Comprehensive health insurance package
- Dental and vision insurance
- Basic life insurance and AD&D
- Supplemental life insurance options
- 401(k) plan with immediate matching contributions
- Double time pay for holidays worked
- Health savings account
- Employee assistance program (EAP)
- Dependent care FSA
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