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4 weeks ago
We are seeking a Senior Manager, BPO Order to Cash to lead the implementation of a new Warehouse Management System (WMS) for our MedTech Memphis Logistics Center (MLC) and Satellite Distribution Center (SDC) network. The successful candidate will drive a flawless implementation, on time, on cost, and on scope, and will be responsible for managing the interdependencies between the new WMS and USROTC.
Key Responsibilities- Manage End-to-End business process impacts, focusing on upstream and downstream processes fed by the USROTC processes, ensuring process changes are assessed and impacted organizations are aligned.
- Partner with the Change Management team to identify change impacts and engage the appropriate teams to drive process changes and solutions that function cohesively on an end-to-end basis.
- Partner with Customer Service, Franchise Integration, Plan, Finance and Commercial organizations to confirm business requirements, Business Simulation testing and UAT.
- Lead Business Process design efforts to optimize cross-franchise customer service processes.
- Partner with operations and franchise teams to support on-going change efforts and initiatives to ensure integration to the Distribution Center solution and process design.
- Drive alignment on harmonized processes at both the tactical and management levels across the enterprise.
- Minimum of a Bachelor's degree and/or equivalent University degree required; focused degree specifically in Supply Chain management or related field preferred.
- Minimum eight (8) years of relevant professional work experience.
- Expertise in Order To Cash processes.
- Medical Device sector/industry experience.
- Cross-sector project management experience.
- PMP/FPX training or related certification.
- Lean, Six Sigma, or APICS methodologies knowledge and/or certifications.
- Experience directly managing professional level resources.
- Agile Methodology knowledge or experience.
We offer a highly competitive, performance-based compensation program, and a comprehensive benefits package, including health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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