Desktop Support Specialist

4 days ago


DeSoto, Texas, United States Brooksource Full time
About the Role

We are seeking a skilled Desktop Support Specialist to join our team at Brooksource. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.

Key Responsibilities
  • Incident Resolution: Resolve first-level service calls in a timely, accurate, and professional manner.
  • Support and Troubleshooting: Assist in the investigation of issues and deliver an appropriate remedy and response.
  • System Monitoring: Monitor system activity and inform the team and manager of any perceived trends, positive or negative, in calls being received.
  • Device Support: Provide support for a variety of devices, including Windows PCs and Laptops, Windows Tablets, Touchscreen monitors, and more.
Requirements
  • Technical Experience: 1-year IT troubleshooting experience (or equivalent educational coursework/certification programs).
  • Problem-Solving Skills: Excellent problem-solving skills and basic technical understanding of hardware, software, and networking systems.
  • Communication and Teamwork: Ability to work as part of a team as well as independently, with excellent communication and organization skills.
About Brooksource

Brooksource provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
Work Environment

This is a contract position with a competitive hourly rate of $25.00 per hour. The work schedule is 8 hours per day, with the ability to commute to DeSoto, TX.



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