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Customer Service Representative

2 months ago

Naples Florida, United States American Golf Full time
About American Golf

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management.

With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise.

Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

Job Purpose

The Receptionist is responsible for providing customer service to members and guests by greeting and directing them in person and on the telephone.

The Receptionist is passionate about interacting with members to ensure a positive guest experience.

Under the direction of management, the Receptionist assists in taking phone calls, answering questions, handling correspondence, and keeping the reception area clean.

Responsibilities
  • Acknowledge, greet, and thank all members and guests
  • Answer incoming calls, take messages, transfer calls, and make reservations as needed
  • Maintains member roster and website by updating with additions, deletions, and changes
  • Handles escalated member/guest service issues in a prompt and effective manner
  • Train, schedule, direct and evaluate other receptionists if required
  • Serve the needs of members and guests by helping with course information, directions, etc.
  • Maintain an orderly reception area by organizing workspace and maintaining general supplies
  • Assist other departments by performing administrative tasks
  • Implement and support all AGC initiatives and programs as requested by management
  • Other duties may be assigned by management
Qualifications
  • Ability to operate computer, fax machine, copy machine
  • To perform this job successfully, an individual should have an even demeanor, be outgoing, friendly, and proactive
  • Education: High school diploma and 2 years of related experience in customer service, hospitality or equivalent combination of education and experience
  • Skills/Abilities/Personal Characteristics:
    • Multitasking
    • Flexibility
    • Verbal and Written Communication
    • Basic Math
    • Customer Service
    • Teamwork
    • Friendliness
    • Energy Level
    • Efficiency
    • Listening