Distribution Center Customer Service Associate

2 weeks ago

Knoxville, Tennessee, United States Genuine Parts Company Full time
Job Summary

The Distribution Center Customer Service Associate is responsible for providing exceptional customer service to independent and local NAPA stores. This role involves processing customer inquiries, resolving issues, and ensuring timely and accurate order fulfillment. The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work in a fast-paced environment.

Key Responsibilities
  • Process customer inquiries and resolve issues in a timely and professional manner.
  • Ensure accurate and timely order fulfillment, including processing and shipping orders.
  • Communicate effectively with customers, stores, and internal teams to resolve issues and provide updates.
  • Maintain accurate records and reports, including customer interactions and order status.
  • Collaborate with internal teams to resolve issues and improve processes.
  • Provide exceptional customer service, ensuring a positive experience for all customers.

Requirements
  • High School Diploma or equivalent work experience required.
  • 2 years + of general office / clerical experience.
  • 1 year of bookkeeping experience.
  • JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus.
  • Must be able to work in a team environment.
  • Must be detail-minded.
  • Must be able to problem-solve.
  • Must be able to make decisions.
  • Must have excellent phone skills.
  • Must have great communication skills.
  • Must have complaint handling skills.
  • Able to speak clearly and listen attentively.
  • Must be self-motivated.
  • Must have clear handwriting skills.
  • Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.
  • Must demonstrate professional business etiquette.
  • Must know Internet Explorer/web navigation.
  • Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats).
  • Must know Outlook.
  • Must know Microsoft Excel (basic formulas and workbook set up).
  • Must know Microsoft Word (including object insertion).
  • Document management systems experience is a plus.
  • Must know office equipment (copying, scanning).
  • Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear.
  • Occasionally required to stand, walk and stoop, kneel, crouch, or crawl.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

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