Team Supervisor
2 weeks ago
Couto Management, which operates Dunkin' locations throughout Eastern Massachusetts, is seeking dedicated Team Supervisors to enhance our expanding workforce.
We believe that while Dunkin' is a beloved American brand, its success is driven by our exceptional team. Are you prepared to join us in this journey?
Key Responsibilities:
If you are an individual who:
- Brings enthusiasm to the workplace and strives to ensure customer satisfaction;
- Collaborates effectively in a dynamic environment; and
- Takes pride in delivering quality service
Your Duties Will Include:
- Supporting Management in training and overseeing team members.
- Assisting Management with the preparation of weekly reports, safety evaluations, and maintaining necessary documentation.
- Stepping into the Manager's role during their absence.
- Helping Management ensure that all customers receive courteous, accurate, and efficient service.
- Preparing food and beverages according to Dunkin' specifications.
- Taking on additional tasks or responsibilities as assigned by Management.
- At least 6 months of experience in quick-service retail, ideally in a leadership capacity.
- Strong communication skills with the ability to read, write, and speak English fluently.
- Must be certified or willing to become certified in all Dunkin' Brands training, ServSafe, and other courses as mandated by local health authorities, corporate standards, or franchise requirements.
- Exceptional interpersonal skills with the ability to build respectful relationships with colleagues, management, and customers.
- Must meet health department requirements regarding communicable diseases.
- Able to work effectively with a diverse group of individuals and thrive under pressure.
- This role often requires extended hours and may include weekends and holidays. Team Supervisors may be called to work at any time. Regular schedules may be adjusted to meet operational needs across various shifts.
- Team Supervisors should be prepared to advance within the company and assume management roles in new or existing locations when necessary.
- Employees must be able to remain on their feet for the duration of their shift, typically up to 8 consecutive hours; must be able to reach, including reaching above shoulder level frequently; must be able to lift and carry approximately 50 pounds with assistance; must be able to bend, stoop, and squat.
- Competitive Salary
- Health, Dental, and Vision Insurance
- Voluntary Benefits (AFLAC)
- Paid Time Off (including vacation and sick leave)
- Opportunities for Professional Development (we strive for an 80% internal promotion rate)
- Engaging Team Outings and Events
- Complimentary Coffee & Donuts
- Employee Discounts & More
**Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
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