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HVAC Service Operations Coordinator

2 months ago

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Job Summary

We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for managing service schedules, coordinating with technicians, and ensuring timely completion of preventative maintenance tasks.

Key Responsibilities
  • Manage service schedules for assigned technicians and mechanics to ensure timely completion of preventative maintenance tasks
  • Coordinate with technicians and mechanics to resolve concerns and ensure job completion
  • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process
  • Communicate with customers to ensure work has been performed to their expectations and perform follow-up as needed
  • Answer customer inquiries and resolve or escalate customer issues as appropriate
  • Debrief activities daily to ensure completion in an established timeframe
  • Maintain consistent communication with assigned technicians and ensure all customer account information is up to date in NxGen
  • Perform other duties and administrative activities as assigned
Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
  • Demonstrate ability to perform work independently and solid organizational and attention to detail skills
  • Strong interpersonal skills to effectively communicate with both internal and external clients
  • Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
  • Able to prioritize work activities based upon financial impact to desired business goals
  • Able to influence diverse teams to accomplish tasks/goals
Preferred Qualifications
  • Associates degree preferred
  • Experience and/or basic project accounting or costing principles is desired