Surveillance Officer

At Viejas Casino, we are seeking a highly skilled and detail-oriented Surveillance Officer to join our team. As a Surveillance Officer, you will play a critical role in ensuring the integrity of our gaming operations and maintaining a safe and secure environment for our patrons and employees.

• Monitor all areas of the property and closely observe target games, team members, and customers to ensure compliance with laws, regulations, and internal controls.
• Respond to and initiate telephone calls and radio communications concerning casino floor operations and inquiries for assistance.
• Monitor radio traffic for situations that may require surveillance intervention or action.
• Provide advice on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual.
• Conduct surveillance on all cash operations, theft, loss, or violations of the integrity of gaming.
• Operate surveillance-related equipment and report malfunctions or necessary repairs to supervisory staff.
• Assist management and investigators with surveillance operations plans to prevent theft, loss, or integrity of gaming.
• Observe and report on matters, as directed, concerning gaming and maintaining casino integrity.
• Generate reports, documents, and videos concerning observed casino operations discrepancies.
• Conduct video reviews to verify payouts, incidents, etc., upon request.
• Conduct audits and assist with investigative reviews of activities as assigned.
• Provide surveillance video to casino management who request to review activities in their area.
• Maintain surveillance records and logs for documentation purposes.
• Stay current on policies and procedures concerning surveillance, gaming, and casino operations, including internal control, federal, state, tribal regulations, and compact requirements.

• High school diploma or general education degree (GED) and 0-1 years related experience and/or training or equivalent combination of education and experience.
• Knowledge of all casino games and surveillance techniques.
• Basic knowledge of computer skills, MS Word, and Excel, and telecommunications is desirable.
• Good written, verbal, and interpersonal skills.
• Ability to maintain confidentiality and multi-task.
• Ability to work in a high-stress environment.
• Ability to document and testify regarding observations.
• Keen observation skills and the ability to make quick decisions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to cigarette fumes. The employee occasionally works in high, precarious places and in outside weather conditions and is occasionally exposed to risk of electrical shock and risk of radiation.

The noise level in the environment is usually moderate.