Pratt Industries Support Specialist
3 days ago
We are seeking a dedicated and customer-focused Service Desk Professional to join our team at Pratt Industries. As a key member of our customer-facing department, you will be responsible for providing exceptional service and support to our customers. This is an exciting opportunity to work in a dynamic environment with a company that values innovation and customer satisfaction.
About the Role
This role requires a strong communication and problem-solving skillset, with the ability to work independently and as part of a team. You will be responsible for resolving customer complaints, responding to inquiries, and providing accurate information about our products and services. A high level of professionalism, attention to detail, and excellent time management skills are essential for success in this role.
The Ideal Candidate
We are looking for a motivated and customer-focused individual with a passion for delivering exceptional service. To be successful in this role, you should have experience working in a customer-facing environment, preferably in the manufacturing industry. Strong communication and interpersonal skills are a must, as well as the ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate information about our products and services
- Work closely with internal teams to ensure seamless customer service delivery
- Maintain accurate records of customer interactions
- Collaborate with sales teams to provide upselling and cross-selling opportunities
Requirements
- High school diploma or equivalent required; associate's degree or higher preferred
- 3+ years of experience in a customer-facing role, preferably in the manufacturing industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously
- Strong problem-solving and analytical skills
Salary Range
$55,000 - $65,000 per year
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with employer match
- Paid time off and holidays
- Opportunities for career growth and professional development
Location
Salinas, CA
About Us
Pratt Industries is a leading manufacturer of corrugated packaging solutions, serving the needs of businesses across North America. We are committed to providing exceptional customer service and innovative solutions to help our customers succeed.
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