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Technical Support Specialist

2 months ago

Vallejo, California, United States NavitsPartners Full time

Technical Support Specialist

Key Responsibilities:

  • Manage incoming support requests from users through phone and email in a professional manner.
  • Gather essential user identification details, including name, department, contact details, and the nature of the issue.
  • Assess and prioritize issues, escalating them to the appropriate technician when necessary.
  • Document and track the support request resolution process, including all decisions made and actions taken until the issue is resolved.
  • Utilize online resources such as software updates, drivers, knowledge bases, and FAQs to assist in resolving problems.

Required Knowledge and Experience:

  • Familiarity with Dell and/or VMware products.
  • Experience in incident response.
  • Background in cybersecurity.
  • Willingness to travel to client locations on short notice when required.