Student Assistant

3 weeks ago


Vallejo, California, United States State Compensation Insurance Fund Full time
Job Title: Student Assistant - NOCC Support

Under the general supervision of the IT Supervisor I, the Student Assistant will provide direct support to Staff on the day-to-day operations of the NOCC. The NOCC provides infrastructure monitoring of the network, applications, and Data Center hardware on a 24/7 basis. The NOCC maintains non-traditional work hours and must be flexible to work other hours.

Key Responsibilities:
  • Assists in infrastructure monitoring of the network, applications, and Data Center hardware on a 24/7 basis.
  • Works with Network Operations Tier 1/2 technical teams on an as-needed basis and during Severity Incident cases.
  • Communicates status to IT and Business Management continuously throughout the Severity Incident resolution phase.
  • Assists in regulation and control physical access to the Data Center.
  • Processes and routes incident case tickets to be resolved to the 2nd Tier Support Teams.
  • Conducts necessary first-level analysis and correlation of alerts or incident cases for escalation.
  • Works on assigned projects.
  • Maintains an awareness of scheduled activities pertaining to the infrastructure.
Minimum Qualification:

Proof of application for, or enrollment as a student in, an appropriate college or university program.

Desired Qualification:

The successful candidate for this position will also possess the following qualifications and skills:

  • Ability to understand and analyze outages and escalate to the proper technical unit for resolution.
  • Ability to seek out independent resources of technical information to apply to on-the-job problems.
  • Proficient knowledge of Windows Network Operating System, Windows Professional Desktop, Active Directory, Microsoft Office Suite, Windows Exchange (server), and Windows Outlook (desktop).
  • Proficient with installing, maintaining, and troubleshooting PC/LAN/WAN/Telecom/Mobile Devices/MDM.
  • Skilled with managing and owning a Help Desk ticket tracking system/incident management database.
  • Familiarity with standard software and Internet applications.
  • Experienced in analytical skills to tackle complex challenges.
  • Ability to produce reports and communicate both verbally and in writing in a professional and effective manner.
  • Skilled decision-making abilities when it comes to IT policies, processes, and procedures.
  • Experience with coordinating and prioritizing multiple and simultaneous demands and events.
  • Able to learn, apply, and train staff to use new information quickly and effectively, without coordinated or organized training.
Core Competencies:
  • Act with integrity.
  • Use sound judgment.
  • Commit to quality.
  • Demonstrate adaptability.
  • Innovative.
  • Think strategically.
  • Communicate effectively and influence others.

This is an exciting opportunity to join the State Compensation Insurance Fund team as a Student Assistant - NOCC Support. If you are a motivated and detail-oriented individual with a passion for IT and infrastructure support, we encourage you to apply.



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