Regional Service Technician

2 weeks ago


Birmingham, Alabama, United States Pomeroy Technologies Full time
Job Title: Regional Service Technician

Pomeroy Technologies is seeking a skilled Regional Service Technician to join our team. As a Regional Service Technician, you will be responsible for providing technical support to our retail clients in a fast-paced, dynamic environment.

Key Responsibilities:
  • Manage assigned service zones and assist in other zones as needed to ensure service calls are completed within the Service Level Agreement.
  • Provide technical support to customers in a retail or office environment, troubleshooting hardware and software issues.
  • Maintain accurate records of inventory, mileage, and other relevant data.
  • Collaborate with fellow technicians to resolve complex issues and improve overall service delivery.
  • Meet or exceed performance goals for customer satisfaction, inventory management, and safety protocols.
Requirements:
  • High School Diploma or equivalent required; AS/BS degree in a related technical field highly desired.
  • Minimum 2 years of experience in Point of Sale repair, Network Equipment repair, and PC repair.
  • Industry certifications such as A+, Net+, Server+, or similar highly desired.
  • Excellent customer service skills, with the ability to work independently and as part of a team.
  • Strong mechanical aptitude, with the ability to troubleshoot equipment to a sub-assembly level.
  • Ability to operate and maintain various tools, media devices, and testers.
Working Conditions:

This position requires the ability to work in a fast-paced, dynamic environment with frequent travel to customer sites. The successful candidate must be able to lift and carry up to 50 pounds, sit for extended periods, and climb ladders up to 15 feet high.

Pomeroy Technologies provides a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates.



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