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Client Relations Specialist
2 months ago
PeopleShare is seeking a Hybrid Client Services Representative. This role is with a well-established regional insurance firm that has been serving clients for over four decades. Candidates should possess prior experience in customer service, data management, and demonstrate strong communication and problem-solving abilities.
Work Schedule:
- The Customer Service department operates from 8:00 AM to 7:00 PM. We are looking for candidates with flexible schedules, as shifts will vary within this timeframe. Applicants should be willing to work 2-3 late nights weekly (11:00 AM - 7:00 PM shift) and participate in a rotational Saturday schedule every third Saturday from 10:00 AM to 3:00 PM. This position includes 4 days in the office and 1 day of remote work, chosen by the employee, once fully trained.
Compensation:
$22 per hour
Responsibilities of the Client Services Representative:
- Respond to inquiries regarding auto, home, and umbrella insurance policies, ensuring thorough follow-up on all communications.
- Provide first-call resolution to enhance customer satisfaction.
- Acquire and maintain comprehensive knowledge of all product lines (Auto, Homeowner, and Umbrella).
- Accurately input and update policy details in various processing systems while managing phone inquiries.
- Conduct research and implement changes or corrections to customer policies in accordance with established protocols and sound judgment.
- Consistently meet or exceed customer and agent expectations by delivering professional and efficient service through positive interactions and extensive product knowledge.
Requirements for the Client Services Representative:
- A college degree and/or NJ Property & Casualty license is preferred.
- Exceptional interpersonal, listening, communication, and organizational skills.
- Strong analytical and decision-making capabilities.
- Proficient computer/data entry and mathematical skills; prior experience in a high-volume customer service environment is advantageous.
- High energy and motivation to take ownership and follow up on tasks.
PeopleShare is a leading staffing agency in the region, offering temporary to permanent positions across various roles, including customer service, administrative support, and more.
We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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