Client Satisfaction Specialist

3 weeks ago


Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

Job Title: Account Manager

Job Description:

We are seeking a skilled Account Manager to join our team at Interstate Premier Facilities Services. As an Account Manager, you will play a crucial role in maintaining positive client relationships and ensuring the delivery of top-notch services.

Key Responsibilities:

  • Assist field teams in understanding client needs and challenges by providing timely and effective support.
  • Contribute to building and maintaining strong client relationships, understanding their expectations, and collaborating with field teams to meet those needs.
  • Support the implementation of client management strategies, communication techniques, and problem-solving approaches to ensure high levels of client satisfaction.
  • Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients.
  • Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships.
  • Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction.
  • Support field teams' training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills.
  • Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations.
  • Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures.
  • Engage in initiatives aimed at improving client satisfaction, streamlining processes, and optimizing resource use for the benefit of clients and the organization.
  • Support the use of Customer Relationship Management (CRM) tools for tracking client interactions, managing communications, and enhancing operational efficiency.

Requirements:

  • Minimum of 5 years of experience in customer service, client management, field support, or a related area.
  • Associate degree or equivalent experience in business administration, management, or a related field.
  • Demonstrated ability in customer service or client relationship management.
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively in a team and support a dynamic work environment.
  • Problem-solving capabilities and attention to detail.
  • Must be able to pass a criminal background check, be authorized to work in the US, and possess reliable transportation.

  • Velocity Specialist

    3 weeks ago


    Horsham, Pennsylvania, United States NextGen Healthcare Full time

    About the Velocity Specialist Role:NextGen Healthcare is seeking a skilled Velocity Specialist to join our team. As a Velocity Specialist, you will play a key role in assisting clients in meeting their organizational goals and objectives.Key Responsibilities:Work closely with project and client teams to support Professional Services account implementation...

  • Accounting Specialist

    3 weeks ago


    Horsham, Pennsylvania, United States Vaco Full time

    Job Title: Accounting SpecialistWe are seeking an experienced Accounting Specialist to join our team at Vaco. The successful candidate will be responsible for a variety of accounting activities, including accounts payable, accounts receivable, and general ledger maintenance.Responsibilities:Process and reconcile accounts payable and accounts receivable...

  • Velocity Specialist

    1 month ago


    Horsham, Pennsylvania, United States NextGen Healthcare Full time

    Job Description:This Velocity Specialist position is part of our New Graduate Program, focused on training candidates who are early in their corporate careers or recent College Graduates.As a Velocity Specialist, you will be placed in the Specialist I position within the Professional Services Organization.Your ResponsibilitiesAssist clients in meeting their...

  • Velocity Specialist

    3 weeks ago


    Horsham, Pennsylvania, United States NextGen Healthcare Full time

    About the Role:This Velocity Specialist position is part of our New Graduate Program, focused on training candidates who are early in their corporate careers or recent College Graduates.As a Velocity Specialist, you will be placed in the Specialist I position within the Professional Services Organization.Your Responsibilities:Assist clients in meeting their...

  • Velocity Specialist

    4 weeks ago


    Horsham, Pennsylvania, United States NextGen Healthcare Full time

    Job Description:This role is part of our New Graduate Program, focused on training candidates who are early in their corporate careers or recent College Graduates. As a Velocity Specialist, you will be placed in the Specialist I position within the Professional Services Organization. Your Responsibilities The Velocity Specialist - Professional Services role...


  • Horsham, Pennsylvania, United States BrightSpring Health Services Full time

    Pharmacy Technician or Data Entry SpecialistAt BrightSpring Health Services, we're dedicated to providing exceptional care to our long-term care and senior living clients. As a Pharmacy Technician or Data Entry Specialist, you'll play a vital role in fulfilling their pharmaceutical needs.Key Responsibilities:Fills prescription items, packaging medications...

  • Nurse Care Specialist

    3 weeks ago


    Horsham, Pennsylvania, United States BAYADA Home Health Care Full time

    We are seeking a skilled nursing care provider to join our team of home health care professionals. As a nurse care specialist, you will provide one-on-one skilled nursing care to our clients, working in a variety of settings including Camden County, NJ.Key Responsibilities:Provide high-quality, patient-centered care to clients with complex medical...

  • Nurse Care Specialist

    4 weeks ago


    Horsham, Pennsylvania, United States BAYADA Home Health Care Full time

    We are seeking a skilled Nurse Care Specialist to provide high-quality care to our clients in their homes. As a Home Health Care Professional, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.Key Responsibilities:Provide one-on-one skilled nursing care to clients in their homesDevelop relationships...


  • Horsham, Pennsylvania, United States Synerfac Full time

    **Company Overview**Synerfac is a leading recruitment agency specializing in placing top talent in various industries. Our mission is to connect professionals with exciting career opportunities that match their skills and aspirations.**Job Type and Schedule**Full-time position with a 7-3:30 pm schedule, Monday through Friday, with 40 hours of work per...


  • Horsham, Pennsylvania, United States RHA Health Services Full time

    About the RoleWe are seeking a highly motivated and compassionate Behavioral Health Certified Peer Support Specialist to join our team at RHA Health Services. As a key member of our community services team, you will provide individualized support to individuals with mental health or substance abuse issues, promoting self-determination and...


  • Horsham, Pennsylvania, United States Kelly Services, Inc. Full time

    Job SummaryAs an Operations Coordinator at Kelly Services, Inc., you will be responsible for processing orders, producing and reconciling delivery documents, and tracking service performance. You will also collect and prepare information for operational reports, assist with coordinating and scheduling transportation activities, and communicate with drivers...


  • Horsham, Pennsylvania, United States PJ Dick-Trumbull-Lindy Group Full time

    We are seeking a highly skilled Project Engineering Specialist to join our team at PJ Dick-Trumbull-Lindy Group. As a key member of our Heavy Civil/Highway Construction team, you will be responsible for providing technical engineering information to company supervision and crafts to ensure construction work complies with all Contract Specifications and...


  • Horsham, Pennsylvania, United States Anchor QEA Full time

    Job SummaryWe are seeking a highly experienced Principal Ecological Restoration Specialist to join our team at Anchor QEA. As a key member of our Environmental Restoration Practice, you will be responsible for leading comprehensive scope development, fee negotiations, project schedule and deliverable milestones development, technical and financial project...


  • Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

    Job Title: Customer Relations & Field Support ManagerSchedule:Monday Through Friday : 8:30am to 5:00PMJob Description:We are seeking a skilled professional to lead our Field Support team in our Home Office. As a Customer Relations & Field Support Manager, you will be responsible for overseeing an internal team of Field Support Partners that collaborate...


  • Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

    Job Title: Customer Relations & Field Support ManagerSchedule: Monday Through Friday : 8:30am to 5:00PMJob Description:We are seeking a dynamic and strategic-minded individual to join our team as a Manager of Field Support in our Home Office. This individual excels at customer service and developing customer relationships. This key position will be...

  • Account Manager

    4 weeks ago


    Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

    Job Title: Account ManagerAs a key member of our team, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be to support our field teams in understanding client needs and challenges, ensuring timely and effective support to enhance client satisfaction.Key Responsibilities:Assist field teams in...


  • Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time

    Job Title: Account ManagerJob Summary:We are seeking a highly skilled Account Manager to join our team at Interstate Premier Facilities Services. As an Account Manager, you will play a crucial role in maintaining positive client relationships and ensuring the delivery of top-notch services.Key Responsibilities: Assist field teams in understanding client...


  • Horsham, Pennsylvania, United States Johnson Controls Full time

    Job SummaryWe are seeking a skilled Security Systems Integration Specialist to join our team at Johnson Controls. As a key member of our team, you will be responsible for the installation and integration of complex security systems, including access control, CCTV, and intercom systems.Key ResponsibilitiesInstall and configure security systems, including...


  • Horsham, Pennsylvania, United States Eurofins USA Environment Testing Full time

    Job DescriptionEurofins USA Environment Testing is seeking a highly skilled Quality Assurance Specialist to join our team.The successful candidate will be responsible for assisting the Quality Assurance Manager in performing data audits, special audits, and overseeing the maintenance of QC records, certifications, Standard Operating Procedures (SOPs),...


  • Horsham, Pennsylvania, United States Medix™ Full time

    We are seeking a highly skilled Senior Biomedical Equipment Technician to join our team at Medix™. The ideal candidate will have experience in service and maintenance of medical equipment and be able to troubleshoot electrical, fluidics, and optical circuits.Key Responsibilities:Provide on-site installation, validation, and commissioning of medical...