Client Satisfaction Specialist
3 weeks ago
Job Title: Account Manager
Job Description:
We are seeking a skilled Account Manager to join our team at Interstate Premier Facilities Services. As an Account Manager, you will play a crucial role in maintaining positive client relationships and ensuring the delivery of top-notch services.
Key Responsibilities:
- Assist field teams in understanding client needs and challenges by providing timely and effective support.
- Contribute to building and maintaining strong client relationships, understanding their expectations, and collaborating with field teams to meet those needs.
- Support the implementation of client management strategies, communication techniques, and problem-solving approaches to ensure high levels of client satisfaction.
- Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients.
- Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships.
- Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction.
- Support field teams' training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills.
- Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations.
- Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures.
- Engage in initiatives aimed at improving client satisfaction, streamlining processes, and optimizing resource use for the benefit of clients and the organization.
- Support the use of Customer Relationship Management (CRM) tools for tracking client interactions, managing communications, and enhancing operational efficiency.
Requirements:
- Minimum of 5 years of experience in customer service, client management, field support, or a related area.
- Associate degree or equivalent experience in business administration, management, or a related field.
- Demonstrated ability in customer service or client relationship management.
- Strong interpersonal and communication skills.
- Ability to work collaboratively in a team and support a dynamic work environment.
- Problem-solving capabilities and attention to detail.
- Must be able to pass a criminal background check, be authorized to work in the US, and possess reliable transportation.
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