Print Support Specialist

1 month ago

Racine, Wisconsin, United States Ricoh USA, Inc. Full time
Job Description

As a Print Support Specialist at Ricoh USA, Inc., you will play a critical role in ensuring the daily support of assigned RICOH managed devices within customer fleets. Your primary focus will be on providing exceptional customer service, responding to technical support requests, and facilitating service and supply requests.

Key Responsibilities:
  • Monitor and respond to device service and supply alerts to ensure device availability meets service level agreements.
  • Maintain accurate asset lists and locations of managed devices using printer fleet tools and databases.
  • Support continuous fleet optimization efforts by identifying over/under utilized, frequently serviced, and exception devices.
  • Respond to customer support requests and ensure timely, accurate, and professional resolution of issues.
  • Adhere to the IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner.
  • Maintain adequate supplies inventory levels for devices and their volume requirements.
  • Order supplies and maintain Periodic Automatic Replacement (PAR) levels.
  • Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.
  • Document and report all fleet meter reads.
  • Provide training on the use of RICOH equipment and features.
  • Assist in hot swap tasks to ensure user experience remains intact.
  • Manage on-site hardware inventory and printer procurement as required by the customer.
Requirements:
  • High School Diploma (or equivalent) with additional education preferred.
  • IT Help Desk Support experience (application & hardware support).
  • Technical Training & Certifications: HP Certifications.
  • Completion of Ricoh Learning Institute courseware within specified timeframe as assigned/directed by management.
Knowledge, Skills, and Abilities:
  • Excellent customer service skills, including ability to follow up to ensure closure of issues and communicate effectively.
  • Good project management skills and ability to prioritize tasks.
  • Strong technical knowledge of network and site-specific printers, and company products.
  • Possesses strong interpersonal and verbal communications skills.
  • Possesses methodical approach to resolving problems.
Working Conditions:

Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.

Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.).

Requires moderate dexterity and regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination).

  • Print Support Specialist

    1 week ago

    Racine, Wisconsin, United States Ricoh Americas Corporation Full time

    Job Title: Print Support SpecialistAt Ricoh Americas Corporation, we are seeking a highly skilled and customer-focused Print Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and training to our customers, ensuring their RICOH managed devices are running smoothly and...

  • Print Support Specialist

    1 month ago

    Racine, Wisconsin, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled Print Support Specialist to join our team at Ricoh Americas Corporation. As a key member of our support team, you will be responsible for providing exceptional technical support and training to our customers, ensuring their RICOH managed devices are running smoothly and efficiently.Key ResponsibilitiesProvide...

  • Print Support Specialist

    4 weeks ago

    Racine, Wisconsin, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled Print Support Specialist to join our team at Ricoh Americas Corporation. As a key member of our support team, you will be responsible for providing exceptional technical support and training to our customers, ensuring their RICOH managed devices are running smoothly and efficiently.Key ResponsibilitiesProvide...

  • Print Support Specialist

    2 weeks ago

    Racine, Wisconsin, United States Ricoh USA, Inc. Full time

    Job DescriptionAs a Field Representative II, Print Support, you will be responsible for the daily support of assigned RICOH managed devices within customer fleets. Your primary focus will be on providing exceptional customer service, responding to technical support requests, and ensuring that service level agreements (SLAs) are met.Key...

  • Quality Assurance Specialist

    7 hours ago

    Racine, Wisconsin, United States Burlington Graphic Systems, Inc. Full time

    Job DescriptionAt Burlington Graphic Systems, Inc., we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for inspecting and approving finished-printed goods, ensuring they meet the highest quality standards. Key responsibilities include:Inspecting finished-printed products for quality of...

  • Quality Assurance Specialist

    4 weeks ago

    Racine, Wisconsin, United States Burlington Graphic Systems, Inc. Full time

    Job DescriptionAs a key member of our team at Burlington Graphic Systems, Inc., the Final Inspection Specialist plays a critical role in ensuring the highest quality of our finished-printed goods.The ideal candidate will have relevant experience in quality assurance and a keen eye for detail. Responsibilities include inspecting finished products for quality...

  • Technical Support Specialist

    3 weeks ago

    Racine, Wisconsin, United States CNH Industrial America LLC Full time

    Job Title: Technical Support SpecialistCNH Industrial America LLC is seeking a highly skilled Technical Support Specialist to join our North American Product Support organization.Job Summary:The Technical Support Specialist will provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people, help improve...

  • Technical Support Specialist

    4 days ago

    Racine, Wisconsin, United States CNH Industrial America LLC Full time

    Job Title: Technical Support SpecialistJoin CNH Industrial America LLC as a Technical Support Specialist and be part of a team that provides expert technical advice to dealership service department technicians and CNH Industrial Field Service people.Job Summary:We are seeking a highly skilled Technical Support Specialist to provide technical support to CNH...

  • Technical Support Specialist

    3 weeks ago

    Racine, Wisconsin, United States CNH Industrial America LLC Full time

    Job Title: Technical Support SpecialistCNH Industrial America LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people, help improve reliability and serviceability of CNH...

  • Ecommerce Operations Specialist

    3 days ago

    Racine, Wisconsin, United States Sportsman's Warehouse Full time

    Job Summary:The Ecommerce Operations Specialist will assist the Receiving Manager with all aspects of ecommerce receiving operations, including order processing and tracking, and documentation. This role will work closely with Accounts Receivable/Payable to ensure all possible credits are being taken and will manage Ship from Store and keep all orders up to...

  • Medical Support Specialist

    4 weeks ago

    Racine, Wisconsin, United States Ascension Full time

    About Our TeamWe are a dynamic team at Ascension Living, dedicated to providing exceptional care and services to our seniors. Our team is committed to creating a supportive and inclusive environment that fosters growth and development.Job SummaryWe are seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will...

  • Medical Support Specialist

    3 weeks ago

    Racine, Wisconsin, United States Ascension Full time

    About Our TeamAt Ascension Living, we're dedicated to providing exceptional care and services to our seniors. Our team is passionate about helping individuals live healthier and happier lives, and we're seeking a skilled Medical Support Specialist to join our team.Job SummaryWe're looking for a detail-oriented and compassionate individual to assist our...

  • Medical Support Specialist

    3 weeks ago

    Racine, Wisconsin, United States Ascension Full time

    About Our TeamColumbia St. Mary's Thoracic Surgery at AS, part of Ascension Living, offers a unique blend of personalized care, exceptional services, and community amenities. Our team is dedicated to providing a supportive environment for seniors to thrive.Job SummaryWe are seeking a skilled Medical Support Specialist to join our team. As a Medical Support...

  • Medical Support Specialist

    4 weeks ago

    Racine, Wisconsin, United States Ascension Full time

    About Our TeamAt Ascension Living, we're dedicated to providing exceptional care and services to our seniors. Our team of compassionate professionals is committed to helping our residents live healthier and happier lives.Job SummaryWe're seeking a skilled Medical Support Specialist to join our team at WFMG All Saints Mt Pleasant Lab. As a Medical Support...

  • Educational Support Specialist

    3 weeks ago

    Racine, Wisconsin, United States Racine Unified School District Full time

    Job SummaryWe are seeking a highly skilled and compassionate Educational Support Specialist to join our team at the Racine Unified School District. As an Educational Support Specialist, you will play a vital role in supporting students with special needs, providing individualized attention, and creating a safe and inclusive learning environment.Key...

  • Educational Support Specialist

    3 weeks ago

    Racine, Wisconsin, United States Racine Unified School District Full time

    Job SummaryWe are seeking a highly skilled and compassionate Educational Support Specialist to join our team at the Racine Unified School District. As an Educational Support Specialist, you will play a vital role in supporting students with special needs, providing individualized attention, and creating a safe and inclusive learning environment.Key...

  • Accounting Specialist

    4 hours ago

    Racine, Wisconsin, United States Bear Real Estate Group Full time

    Job SummaryAs an Accounting Specialist at Bear Real Estate Group, you will play a crucial role in ensuring the accuracy and efficiency of our accounts payable processes. Your primary responsibility will be to review and process vendor invoices, ensuring timely payment and maintaining data integrity.Key Responsibilities:Monitor and respond to vendor inquiries...

  • Medical Support Specialist

    2 weeks ago

    Racine, Wisconsin, United States Ascension Full time

    About Our CommunityAt Ascension Living, we're dedicated to providing exceptional services and amenities that enhance the lives of our residents. Our beautiful community offers a unique blend of city comforts and cultural opportunities, making it the perfect place to call home.We're committed to supporting the well-being of our residents, and we're looking...

  • Plasma Center Medical Support Specialist

    4 weeks ago

    Racine, Wisconsin, United States Biolife Plasma Services Full time

    About BioLife Plasma ServicesWe are a leading provider of plasma-based therapies, and we are committed to improving the lives of patients with rare diseases. Our team is dedicated to providing exceptional customer service and ensuring the safety and well-being of our donors and employees.Job SummaryWe are seeking a Medical Support Specialist to join our team...

  • Brand and Packaging Specialist

    3 weeks ago

    Racine, Wisconsin, United States Uline Full time

    Brand and Packaging SpecialistAbout the RoleWe are seeking a skilled Brand and Packaging Specialist to join our team at Uline. As a key member of our Creative department, you will play a crucial role in managing the image of our successful in-house brand.Key ResponsibilitiesManage industrial packaging projects that maintain Uline's brand identity.Collaborate...