Patient Service Representative

2 weeks ago


Gloucester, Massachusetts, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Hospital North Shore. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Coordinate and complete demographic and insurance intake, computerized registration, and scheduling of patients
  • Verify patient insurance coverage and orient patients to the center
  • Support other center team members by answering phones, assisting customers, and fulfilling cross-trained responsibilities
  • Maintain scheduling status and address potential problems with corrective actions
  • Complete administrative duties such as answering the phone, confirming appointments, and handling other administrative tasks
  • Process monthly patient satisfaction questionnaires and maintain accurate records
Requirements
  • High school graduate required; associate's degree in medical administration preferred
  • Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred
  • Computer proficiency required; Microsoft office applications preferred
  • Highly developed communications and interpersonal skills, with ability to work independently and as part of a team
What We Offer

As a Patient Service Representative at Spaulding Hospital North Shore, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional patient care and service. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.



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