Dental Practice Coordinator

3 weeks ago

Oviedo, Florida, United States Your Oviedo Dentist Full time
About Your Oviedo Dentist

We're a private dental practice serving the Central Florida community for over 15 years, with a mission to care for our patients so they can care for others. Our team of dental professionals has earned over 2,000 5-star patient reviews and we've been voted 'Best Dentists' by various local organizations.

We're committed to providing an exceptional patient experience at every visit, with a focus on setting high goals and achieving them together as a family-like culture. If you're an accountable and growth-minded individual looking for a long-term career, you'll thrive in our dynamic environment.

Job Summary

We're seeking a skilled Patient Care Coordinator to join our team. As our patients' first point of contact, you'll provide exceptional customer service and support, using your problem-solving skills to connect with patients and handle multiple phone lines and in-office requests.

You'll work closely with our clinical team to coordinate insurance benefits, schedule appointments, and communicate with patients via phone, text, and email. We're looking for someone with excellent verbal and written communication skills, who can effectively prioritize and manage their time to meet the needs of our patients.

In this role, you'll be responsible for:

  • New patient experience management
  • Answering multi-line inbound phone calls
  • Insurance verifications and treatment estimates
  • Patient tours of the office
  • Scheduling appointments
  • Patient communication via phone calls, texts, and emails
  • Fulfilling patient requests
  • Treatment presentation
  • Handling & processing payments & refunds
  • Manage communication & practice management software
  • Support to the clinical team
  • Administrative tasks including faxes, scans, etc.
  • Maintain cleanliness and organization of the office
  • Entering & reporting on office & department statistics
  • Performs other duties as assigned by management
Requirements

We're looking for someone with:

  • A high school diploma or general education degree (GED)
  • 2+ years of front desk/receptionist experience
  • Computer skills required: knowledgeable in Microsoft Office
Competencies

We value employees who demonstrate:

  • Diversity- Demonstrates knowledge of EEO policy; Shows respect & sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and is ethical; Upholds organizational values.
  • Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach to method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Organizational Support- Follows policies and procedures; Completes administrative tasks correctly and on time. Supports the organization's goals and values.
  • Planning/Organizing- Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Teamwork- Balances team and individual responsibilities; Exhibits objectively and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objective; Supports everyone's efforts to succeed.
Physical Demands and Work Environment

This role requires:

  • Continually required to sit
  • Frequently required to stand
  • Frequently required to walk
  • Frequently required to utilize hand and finger dexterity.
  • Continually required to talk or hear
  • The noise level in the work environment is usually moderate.

Salary: $45,000 - $60,000 per year, depending on experience.

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