Account Support Specialist

4 days ago


East Peoria, Illinois, United States I3 Broadband LLC Full time

About the Job

As a Billing Specialist with I3 Broadband LLC, you will be responsible for providing billing support to residential customers, business customers, and staff. This includes handling customer inquiries promptly and effectively through various forms of contact, maintaining up-to-date and accurate customer records, and collaborating with coworkers and other departments to provide efficient and outstanding customer service.

Required Skills and Qualifications:

  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer orders.
  • Detail-oriented with good organizational skills and attention to detail.
  • Ability to work independently or with a team and maintain confidentiality.
  • Ability to handle and prioritize multiple tasks each day.

Benefits:

  • Competitive starting wage
  • Medical, Dental, and Vision insurance
  • Paid Time Off
  • 7 paid holidays
  • Company Matching 401(k)
  • Company-paid life insurance
  • 100% FREE services to employees who live within our service area


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