Customer Service Team Lead
3 days ago
The Guest Service Representative is a key member of our store team, responsible for delivering exceptional customer experiences and providing support to guests in the sales floor, cashiers, baggers, and cart runners. The ideal candidate will be an effective communicator, able to work collaboratively with colleagues to drive results and meet business objectives.
Key Responsibilities- Lead by example and provide coaching to guest service associates on Festival Foods' culture, policies, and procedures.
- Maintain a positive and productive working environment, ensuring that all associates are aware of their roles and responsibilities.
- Develop and implement strategies to improve guest satisfaction, increase sales, and reduce shrinkage.
- Analyze sales data and make informed decisions about staffing levels, scheduling, and resource allocation.
- Collaborate with other departments, such as inventory management and loss prevention, to identify areas for improvement and implement solutions.
- Bachelor's degree in Business Administration or related field (or equivalent experience).
- Minimum 2 years of retail experience, preferably in a leadership role.
- Strong communication, interpersonal, and problem-solving skills.
- Able to work flexible hours, including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds and stand for long periods.
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