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Receptionist - Customer Engagement Specialist
2 months ago
Position Overview:
The Front Desk role is pivotal in enhancing the guest experience within our establishment. As a key member of our hospitality team, you will be responsible for creating memorable interactions with guests, ensuring their stay is both enjoyable and seamless.
Key Responsibilities:
- Deliver exceptional service by managing guest check-ins and check-outs efficiently.
- Engage with guests to provide information about hotel services and local attractions.
- Address guest inquiries and requests promptly, ensuring a high level of satisfaction.
- Maintain a professional demeanor while adhering to company policies and procedures.
- Assist in operational tasks, including report completion and managing guest requests.
Essential Skills:
- Strong communication and interpersonal skills.
- Ability to multitask and handle various responsibilities simultaneously.
- Proficiency in maintaining confidentiality and upholding quality standards.
- Physical capability to stand, walk, and perform manual tasks as required.
Company Culture:
We pride ourselves on fostering a diverse and inclusive workplace where every team member is valued. Our commitment to excellence is recognized globally, and we strive to create a positive environment for both our employees and guests.
