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Tasting Room Operations Manager
2 months ago
We are seeking a highly motivated and experienced Tasting Room Operations Manager to join our team at Maryhill Winery. As a key member of our hospitality and sales team, you will be responsible for providing exceptional service to our guests, driving sales and club acquisition results, and leading a high-performing staff.
Key Responsibilities:- Leadership and Team Management: Assist the Tasting Room Manager in leading and mentoring the tasting room team to ensure a welcoming atmosphere and unique tasting experience for all employees and guests.
- Customer Service: Ensure that daily experiences are presented properly to best represent the brand and provide exceptional service to our guests.
- Sales and Revenue Growth: Drive sales and club acquisition results within all experiences and understand and identify with sales reporting.
- Staff Development and Training: Assemble a high-performing staff and provide the training and motivation required to drive success.
- Operational Excellence: Collaborate with the tasting room management team to develop and implement operational strategies to drive excellence in customer service and sales.
- Education: High school diploma or equivalent.
- Experience: Minimum of 2 years of hospitality sales experience and 1 year of supervisory and sales experience.
- Skills: Excellent communication, organizational, and interpersonal skills, with a strong attention to detail. Friendly, positive, and professional disposition when dealing with guests, vendors, and team members.
- Physical Requirements: Repetitive reaching, grasping, bending, twisting, and lifting. Able to lift and carry up to 50 lb. without concern. Able to stand and walk for long periods of time.
- Competitive Hourly Rate: Starting at $28.00-$30.00 per hour DOE.
- Employee Discounts: Enjoy discounts on wine and merchandise.
- Sick and Paid Time Off: Take time off when you need it.
- Paid Holidays: 7 observed holidays per year.
- Benefit Plans: Medical, dental, vision, and 401K matching available.
- Employee Assistance Program: Access to confidential counseling services.