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Restaurant Operations Manager

2 months ago

Osseo, Minnesota, United States Famous Dave's Full time
Job Description

Famous Dave's is seeking a highly skilled and experienced Restaurant Operations Manager to join our team. As an Assistant General Manager, you will play a key role in the profitable operation of our restaurant by following our company's vision, values, and culture.

Key Responsibilities:
  • Guest Experience: Develop and implement strategies to increase guest counts and sales by providing exceptional customer service and personalized attention.
  • Team Management: Partner with the General Manager to recruit, hire, train, develop, and retain a high-performing team of restaurant staff.
  • Facility Management: Ensure the proper management of the facility and equipment, including preventive maintenance, energy conservation, repairs, and security measures.
  • Financial Management: Analyze financial statements, identify areas for improvement, and implement corrective action plans to achieve budgeted profit levels.
  • Compliance: Ensure compliance with all health department and QRE (Quality Restaurant Evaluation) audits, as well as company guidelines for financial responsibility.
  • Training and Development: Develop and implement training programs to ensure that all restaurant staff have the necessary skills and knowledge to provide exceptional customer service and maintain a clean and safe environment.
  • Communication: Communicate effectively with guests, staff, and management to ensure that all needs are met and that the restaurant is running smoothly.
Qualifications:
  • Education: A degree in Hospitality, Business, or Hotel/Restaurant Management is preferred.
  • Experience: A minimum of one year of prior managerial experience or supervisor experience is required.
  • Certifications: Certification through Management Training Program(s) is required after hire. Serve Safe Food and/or Serve Safe Alcohol Certifications are also a plus.
Skills and Knowledge:
  • Leadership: Possess strong leadership skills and the ability to motivate and inspire a team.
  • Communication: Excellent communication and interpersonal skills, with the ability to effectively train, coach, evaluate, and discipline employees.
  • Financial Management: Ability to analyze financial statements, identify areas for improvement, and implement corrective action plans.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and make sound decisions.