Logistics Manager

2 weeks ago


Miami, United States Kuehne + Nagel Full time
About the Role

We are seeking a highly skilled Logistics Manager to join our Sea Logistics team in the United States. As a key member of our team, you will be responsible for implementing and managing the Customer Care strategy on a local level, ensuring customer excellence and growth.

Key Responsibilities
  • Provide leadership and direction to the local Customer Care team and Sea Logistics Field Sales team
  • Oversee staffing and selection decisions, allocate resources, and manage project assignments as necessary
  • Closely collaborate with Branch and Area management, as well as Sea Logistics operations, to enhance customer experience
  • Maximize profits while minimizing additional costs and expenses due to internal service failure
  • Ensure financial excellence and development
  • Proactively participate in customer visits and meetings as needed, in conjunction with local/Area sales personnel
  • Manage customer retention and focus on prospecting for new business
  • Stay up-to-date with market knowledge and provide continuous updates to the team
  • Develop and implement business development and strategy to increase market share
  • Support sales in turning opportunities into business partners
  • Continuously improve processes and controls to achieve consistent customer satisfaction
Requirements
  • 1+ years of experience in Sea Logistics
  • 2+ years of leadership experience
  • 2+ years of industry experience
  • Strong people leadership, collaboration, and empowerment skills
  • Excellent customer relationship and satisfaction management skills
  • Financial acumen and analytical skills
About Kuehne + Nagel

Kuehne + Nagel is one of the world's leading logistics companies, with over 1,300 locations in over 100 countries. We offer a great compensation and benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.



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