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Post-Sales Strategy and Operations Leader
2 months ago
Harness is seeking a seasoned professional to lead the development and execution of a world-class post-sales strategy and operations function. This critical role will play a key part in driving growth and success as Harness expands its customer base and invests in improved retention and expansion strategies.
Key Responsibilities- Collaborate with Revenue Operations leadership to design and implement best-in-class business processes that drive efficiency and optimization.
- Work cross-functionally to identify potential revenue leakage risks and develop scalable and impactful solutions.
- Analyze data to identify trends, risks, and opportunities for improvement of growth and retention metrics. Oversee ad hoc data and reporting requests related to account management.
- Partner with Business Systems to align and optimize the tech stack and processes to drive results and improve user experience.
- Lead weekly revenue health meetings with leadership to guide team strategic decision making.
- Develop, manage, and process variable compensation plans for Account Management teams to drive optimal performance.
- Maintain and analyze key reports on Account Management and Services team performance.
- Own account assignment across post-sales team and maintain tooling for optimal efficiency and scalability.
- Demonstrated experience in sales or post-sales operations, or a similar role.
- Proficient in creating executive-level reports and presentations.
- Skilled in using CRM systems (e.g., Salesforce) and data visualization tools.
- Strong organizational abilities with expertise in multitasking and managing multiple projects at once.
- Excellent communication and interpersonal skills, with a proven ability to collaborate across cross-functional teams.
- Detail-oriented with a commitment to accuracy and high-quality outcomes.
- Capable of working independently, driving business results, and taking initiative in a fast-paced environment.
- Competitive salary.
- Comprehensive healthcare benefits.
- Flexible Spending Account (FSA).
- Flexible work schedule.
- Employee Assistance Program (EAP).
- Flexible Time Off and Parental Leave.
- Monthly, quarterly, and annual social and team building events.
- Monthly internet reimbursement.
$185,000—$220,000 USD
Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
