Enterprise Solutions Strategy Operations Manager

4 weeks ago


Mountain View, California, United States Tik Tok Full time
About the Role

As an Enterprise Solutions Strategy Operations Manager at TikTok, you will play a crucial role in ensuring the company's success by developing systems, platforms, and applications to support internal business activities around the globe. You will collaborate with cross-functional stakeholders to ensure product launch readiness, including developing SOPs, conducting user training, managing internal communications, and providing technical and system support during product rollout.

Key Responsibilities

  • Collaborate with the on-call team to inform product prioritization and roadmap decisions using data analysis and user insights.
  • Improve organizational efficiency and risk control by implementing and managing systems operations.
  • Partner with cross-functional stakeholders to ensure product launch readiness.
  • Streamline operations and maintain high efficiency.
  • Partner with cross-functional partners utilizing Mandarin language.
Requirements

  • Bachelor's degree in a relevant field.
  • 5+ years of experience in an IT company.
  • Experience in product operations from global enterprises, excellent communication and logical skills, and a deep understanding of enterprise applications.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
  • Familiarity with SaaS, PaaS, Ecosystems, etc.
  • Able to read and write in Mandarin and English to understand documentation from cross-functional partners and draft documents.
Preferred Qualifications

  • Strong problem-solving skills and ability to make data-driven decisions.
  • Project management experience, with the ability to manage multiple projects simultaneously and deliver on time.
About TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. We are passionate about this and hope you are too. We are committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.

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