Customer Service Representative

1 week ago


Carrollton, Texas, United States Valvoline Instant Oil Change Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with our guests, and promoting our products and services.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build strong relationships with our guests, understanding their needs and preferences to provide personalized service.
  • Promote our products and services, suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
  • Work collaboratively with our team to achieve sales and customer satisfaction goals.
  • Participate in ongoing training and development to stay up-to-date on our products and services.
What We Offer
  • Competitive hourly rate of $17.00/hour.
  • Paid on-the-job training, with no previous automotive experience required.
  • Flexible work schedule, with no late evenings or holidays.
  • Paid time off (PTO) and holiday pay.
  • Company-provided uniforms and tools.
  • Tuition and certification assistance, as well as access to a FREE online university.
  • Medical and prescription drug coverage, with Health Savings Account contributions.
  • Dental, vision, and 401(k) retirement savings plans, with 100% match up to 5%.
  • Opportunities for advancement and professional growth.
Requirements
  • High school diploma or equivalent required.
  • Effective interpersonal and oral communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Comfortable working in a non-climate-controlled environment.
  • English fluency in reading, writing, and speaking.
Why Join Our Team?

At Valvoline Instant Oil Change, we are passionate about providing exceptional customer service and promoting a culture of inclusivity and respect. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply.



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