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Customer Service Representative

2 months ago

Victoria, Texas, United States City of Victoria, TX Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Specialist to join our team at the Victoria Recreation Center. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a welcoming and seamless experience for all.

Key Responsibilities
  • Greet and assist visitors, members, and guests in a friendly and courteous manner.
  • Process membership and program registrations, manage cash and credit card processing, and maintain accurate records.
  • Monitor the lobby space and ensure it is tidy and inviting to our members and guests.
  • Provide assistance with programs and events, including registration, phone calls, emails, set-up, and clean-up.
  • Monitor the Fitness Center, Gymnasium, and walking track usage, and assist with enforcing rules to ensure a safe and enjoyable environment for all.
  • Actively engage with members and guests to promote involvement in our services, programs, and memberships.
  • Effectively communicate with ice arena staff as needed.
Requirements
  • Excellent customer service skills.
  • Ability to apply judgment and discretion to resolve problems, public relation concerns, and personnel and customer service issues.
  • Ability to communicate effectively with members and guests.
  • Ability to perform basic computer functions, use a telephone system, and perform cash transactions.
  • Strong attention to detail.
  • Ability to multi-task and prioritize tasks.
  • Ability to handle basic assignments and problems under close supervision.
Working Conditions

This position requires working in a fast-paced environment with frequent interactions with members and guests. The ability to work independently and as part of a team is essential.

We are looking to fill the following shifts:

  • Morning: 4:45 a.m. - 11:00 a.m.
  • Daytime: 10:45 a.m. - 5:00 p.m.
  • Evening: 4:45 p.m. - 10:15 p.m.