Business Operations Specialist
6 days ago
We are seeking a highly skilled Business Support Analyst to join our Centralized Operations Administration department.
About the RoleThis position will report to the Business Support Manager and will be responsible for creating presentations, writing procedures, job aids, and communications. The ideal candidate will have strong organizational and problem-solving skills, as well as excellent oral and written communication skills.
Key Responsibilities- Work closely with Centralized Operations department Managers to write and edit standard operating procedures and create customized presentations, training materials, etc.
- Reviews, proofreads, and checks qualitative and quantitative content for accuracy.
- Plan, prepare, and facilitate training sessions (both in-person & virtual), conference calls, and meeting presentations as well as communications for the departments.
- Maintain the inventory and maintenance of standard operating procedures, presentations, and training.
- Stay abreast of banking operations, trends, and regulatory changes that could impact the division.
- Multi-tasking and ability to handle high volume of requests/projects in a fast-paced environment.
- Assist with testing and setting up of process controls tied to the bank's core and ancillary deposit applications. Track system issues to identify root cause and confirm issue resolution.
- Strong experience with branch operations policies and procedures.
- Must have strong organizational and problem-solving skills.
- Possess strong oral and written communication skills, as well as strong presentation skills.
- Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Project).
- Project management, planning, and organizational skills.
- Strong influencing skills.
- Comfortable with rapid pace and ambiguity.
- Ability to work independently and with cross-functional teams.
The base pay range for this position is USD $67,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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