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Hotel Guest Service Specialist with Marriott Expertise

2 months ago

Tuscaloosa, Alabama, United States CUSA Full time

About the Role:

The Front Desk Agent will be responsible for providing exceptional guest service, working independently, and following established hotel procedures to ensure a pleasant, safe, and secure stay for all guests.

Key Responsibilities:

  • Provide excellent guest service, responding to inquiries and making recommendations about the hotel and local area.
  • Follow basic account procedures to ensure hotel procedures are complete and accurate.
  • Ensure guest security and safety is a top priority, working closely with the hotel team to maintain a secure environment.
  • Complete job duties in conjunction with the hotel's policy and procedures.

Requirements:

This position requires a strong ability to work independently, excellent communication skills, and a commitment to providing exceptional guest service. The ideal candidate will be a team player, able to work effectively in a fast-paced environment and maintain a high level of professionalism at all times.