Front Desk Supervisor

3 weeks ago


Tuscaloosa, Alabama, United States CUSA, LLC Full time
Job DescriptionJob Description

Hotel Front Desk Supervisor Opportunity

We are seeking a Front Desk Supervisor who will lead and exemplify excellent guest service, ensuring that guests enjoy a safe and secure stay.


The role involves enhancing guest experience by responding to inquiries and providing recommendations about the hotel and surrounding area, in line with the hotel's policies and procedures.



Key Responsibilities:

  • Collaborate with the Sales Team on group bookings, LNR accounts, and sales leads.
  • Ensure that Front Desk (FD) policies and procedures are consistently implemented and adhered to.
  • Maintain and utilize FD checklists for each shift.
  • Manage schedules and cover shifts in case of absences or no-shows.
  • Operate the Front Desk with efficiency.
  • Communicate with and train FD staff.
  • Act as a Market Champion.
  • Coordinate training for all Front Office staff as required by the Brand.
  • Uphold Brand Standard initiatives and service standards.

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