Shift Manager
1 month ago
Are you passionate about baking and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Crumbl Cookies is seeking a highly skilled and motivated Shift Manager to join our enthusiastic team.
Key Responsibilities:- Lead by Example: Supervise and lead shifts with 2-6 crew members, ensuring smooth store operations and high-quality desserts.
- Team Collaboration: Work closely with the General Manager and fellow Shift Managers to drive team success.
- Quality Control: Drive the crew to consistently produce high-quality, from-scratch desserts that exceed customer expectations.
- Customer Engagement: Ensure every customer has a positive experience and stays informed about new products.
- Strategic Decision-Making: Make important calls on when to prepare more desserts, ensuring optimal inventory levels and customer satisfaction.
- Operational Excellence: Report on bakery conditions and inventory to leadership, identifying areas for improvement.
- Training and Development: Train new team members and provide ongoing coaching and feedback to ensure team growth and success.
- Key Holder: Assist with opening and closing tasks, ensuring seamless store operations.
- Education: High school diploma or equivalent; Culinary or Associate degree preferred.
- Experience: Prior experience in the food & beverage industry is preferred (ServeSafe certification or willingness to complete training).
- Skills: Strong communication and interpersonal skills, with the ability to thrive in a fast-paced, time-sensitive environment.
- Work Ethic: Ability to work full-time shifts Mon-Sat, with 1 day off in addition to ALL Sundays off and many major holidays.
- Physical Stamina: Ability to lift up to 50 lbs and stand for the duration of the shift.
If you are a talented and enthusiastic individual passionate about cookies and delivering exceptional customer experiences, we want to hear from you Apply now to join the Crumbl Cookies team as a Shift Manager.
At Crumbl Cookies, we're more than just cookies—we're an experience. As the nation's fastest-growing cookie brand, we've redefined what it means to indulge in a sweet treat. With our unique rotating flavors, you'll find something new to love every week. Our open-concept kitchens invite you to see the magic behind each batch, while our iconic pink box adds a touch of joy to every purchase. Crumbl is where passion meets flavor, and we're looking for dedicated individuals to be part of this exciting journey.
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