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Sales Associate

2 months ago

Rochester, Michigan, United States Michaels Stores Full time
{"title": "Sales Associate", "description": "

At Michaels Stores, we're passionate about helping customers find the perfect products to bring their creative ideas to life. As a Sales Associate, you'll play a key role in delivering an exceptional customer experience, ensuring our stores are well-stocked and visually appealing, and supporting our team to achieve sales goals.

Key Responsibilities:

  • Provide exceptional customer service, answering questions and helping customers find products
  • Maintain store recovery standards to deliver our Brand Promises
  • Prevent shrink with great service and maintain a safe and secure store environment
  • Deliver friendly customer service and provide a fast and efficient checkout experience
  • Engage customers on benefits of our Rewards program and complete enrollments
  • Educate customers on Voice of Customer (VOC) survey
  • Merchandise recovery and maintenance
  • Support the merchandise return / go back process and general store recovery
  • Acknowledge customers, help locate product and provide solutions
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Execute a well-merchandised and in-stock store
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others
  • Help customers shop and find what they are looking for
  • Cross-trained in Custom Framing selling and production

Requirements:

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

", "lang_code": "en"}