Branch Operations Coordinator

1 day ago

HOOD RIVER, United States Quality Talent Group Full time
About this role:

We are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will play a critical role in supporting customer experience, operational activities, and risk management.

Key Responsibilities:
  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Support the Branch manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Identify information and services to meet customers' financial needs.
  • Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements:
  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications:
  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash handling experience.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Motivate others to achieve full potential and meet established business objectives.
What We Offer:
  • A competitive salary and robust benefits package.
  • Opportunities for growth and development in a dynamic and supportive environment.
  • A collaborative and inclusive team culture.
  • Recognition and rewards for outstanding performance.

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