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Branch Operations Coordinator

2 months ago

Hood River, United States Quality Talent Group Full time
Job Title: Branch Operations Coordinator

We are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team in Consumer, Small & Business Banking. As a key member of our team, you will play a critical role in supporting customer experience, operational activities, and risk management.

About the Role:

In this role, you will:

  • Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Support the Branch manager in operational tasks and scheduling.
  • Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Support customers and employees in resolving or escalating concerns or complaints.
  • Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Identify information and services to meet customers' financial needs.
  • Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements:

To be successful in this role, you will need:

  • 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Preferred Qualifications:

We are looking for candidates with:

  • Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Cash handling experience.
  • Well-organized, independent, and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
  • Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
  • Motivate others to achieve full potential and meet established business objectives.
What We Offer:

We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.