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Facilities Operations Coordinator

2 months ago

Salem, New Hampshire, United States Taymax Group Full time
Job Summary:

The Facilities Coordinator will play a critical role in maintaining the brand standards of our clubs, ensuring that our facilities and equipment are well-maintained and running smoothly. This position will be responsible for administering Service Channel, our online work order management platform, and working closely with our Regional Facilities Maintenance Business Partners to determine the best course of action on high-cost issues.

Key Responsibilities:
  • Provide reporting and analysis on club preventative maintenance on a weekly, quarterly, and annual basis.
  • Manage the Service Channel dashboard to leverage the capability of the platform to suit the needs of the business.
  • Identify opportunities for continuous improvement within the current repair and maintenance process.
  • Review all equipment and repair facilities issues submitted into our facilities management software program.
  • Verify that preventative maintenance is completed in a timely manner based on the assigned schedule.
  • Review work order trends through Service Channel to find cost savings and elevate vendor service.
  • Review and approve proposals from external vendors for work orders that exceed the amount previously submitted and approved.
  • Assist in the vendor review, onboarding, and replacement processes.
  • Communicate with Brand Technician Team, General Manager Team, and Regional Manager Team to clarify facilities and maintenance needs.
  • Act as internal subject matter expert on Service Channel and train the Regional Facilities Maintenance Business Partner Team on the platform.
  • Review the preventative maintenance (HVAC, Fire and Life Safety, etc.) work orders for each club for confirmation of completion.
  • Communicate with property managers and landlords of the clubs to resolve tenant/landlord responsibility issues.
  • Work collaboratively across the departments of Operations, Construction, Finance and others to ensure effective cross-functional support of the Facilities Maintenance team.
Requirements:
  • Service Channel experience strongly preferred or other facilities management software experience.
  • Proficient in Microsoft Excel, Word, PowerPoint.
  • Collaborative.
  • Strong organization, communication and prioritization skills with the ability to multi-task as needed.
  • Self-motivated with solid decision-making skills.
  • Occasional travel required.