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Lead Housing First Coordinator

2 months ago

Gloucester, Massachusetts, United States Action Inc. Full time
Job Overview

Are you passionate about making a meaningful impact in the lives of individuals facing homelessness? Action Inc. is on the lookout for dedicated candidates to fill the role of Housing First Team Leader within our Housing Services division.

Mission Statement: At Action Inc., we strive to cultivate a fair and resilient community by providing opportunities for everyone on Cape Ann.

Position Summary: The Housing First Team Leader is responsible for delivering direct case management assistance to individuals experiencing chronic homelessness while overseeing the operational aspects of the Housing First Program.

Key Responsibilities:

  • Supervise and mentor assigned Housing First Case Managers.
  • Respond collaboratively with Case Managers during business hours for crisis situations and participate in the on-call schedule.
  • Work alongside the Housing First Program Manager to pinpoint areas for program enhancement and development.
  • Assess clients' ability to make independent living choices and evaluate risks to clients and other residents at housing sites.
  • Conduct thorough client interviews and assessments, making necessary collateral contacts and consulting with other service providers.
  • Identify client needs to ensure comprehensive service delivery.
  • Assist clients in finding suitable housing options.
  • Regularly maintain contact with clients through home visits, phone calls, and office meetings.
  • Facilitate transportation for clients to essential appointments and services.
  • Coordinate and advocate for necessary support services and resources for each client.
  • Collaborate effectively with landlords and property managers.
  • Maintain precise case records and timely updates in internal and external databases.
  • Develop and sustain strong relationships with community agencies that support the homeless population.
  • Uphold client confidentiality and adhere to all program policies and procedures.
  • Establish and maintain professional boundaries with clients.
  • Ensure the safety and well-being of clients, reporting any concerns to the supervisor.
  • Promote a respectful and dignified treatment of all clients.
  • Participate in departmental and organization-wide meetings, collaborating with staff across various Action Inc. programs.
  • Act in alignment with the organization's values of teamwork, collaboration, and mutual respect, complying with all relevant policies and regulations.
  • Perform additional job-related duties as required.

Required Skills & Qualifications:

  • Proficient in Microsoft 365, including Outlook and the Office suite.
  • Ability to effectively utilize internet resources and maintain digital records.
  • Strong organizational, interpersonal, and communication abilities.
  • Reliable, responsible, and highly organized with a proactive approach.
  • Skilled in networking and collaborating with various resources and organizations.
  • Excellent interpersonal skills, capable of managing sensitive situations with discretion.
  • Commitment to integrity, professionalism, and confidentiality.
  • Strong time management skills with a proven track record of meeting deadlines.
  • Critical thinking and problem-solving abilities from a humanistic perspective.
  • Experience working with clients in crisis and those dealing with substance use issues.
  • Ability to apply effective de-escalation techniques and ensure personal safety.
  • Compliance with pre-employment background checks.
  • Proficiency in a second language is a plus.

Education & Experience:

  • Bachelor's degree in Human Services or a related field, or four years of relevant experience.
  • Valid Driver's License and reliable transportation are required.

Physical Requirements:

  • Ability to lift, move, and carry up to 15 pounds.
  • Capability to visit clients in their homes and assist with transportation to various locations.
  • Prolonged periods of sitting at a desk and working on a computer.