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Customer Service Representative

2 months ago

Jerome, United States Horizon Group Full time

At Horizon Group, we are seeking a highly skilled and detail-oriented individual to join our team as a Clerk (m/f/d). As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of our debt collection processes.

Key Responsibilities:

  • Manage inbound and outbound telephone calls regarding all invoice inquiries, providing exceptional customer service and resolving issues in a timely and professional manner.
  • Maintain accurate and up-to-date records of reminders and outstanding payments, ensuring seamless communication with customers and colleagues.
  • Enter detailed notes and updates into our system, facilitating collaboration and knowledge sharing among team members.
  • Support customers in finding solutions to their financial challenges, demonstrating empathy and a customer-centric approach.

What We Offer:

  • A flexible and dynamic work environment, with a focus on work-life balance.
  • A competitive hourly wage of 14.50€, reflecting our commitment to fair compensation.
  • A comprehensive training program, designed to equip you with the skills and knowledge necessary to excel in your role.
  • A long-term professional perspective, with opportunities for growth and advancement within our organization.